LiftUp Hosting Status - Incident history https://liftupau.instatus.com LiftUp Hosting Tue, 10 Mar 2026 01:51:42 +0000 AS136582 UK Core Router outage Type: Incident Duration: 3 minutes Affected Components: UK Core Router Mar 10, 01:51:42 GMT+0 - Investigating - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 10, 01:54:22 GMT+0 - Resolved - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:51:42</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:54:22</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 10 Mar 2026 01:51:42 +0000 https://liftupau.instatus.com/incident/cmmjyfd4q00xz11jbp5978mpo https://liftupau.instatus.com/incident/cmmjyfd4q00xz11jbp5978mpo UK 02 outage Type: Incident Duration: 6 minutes Affected Components: UK 02 Feb 27, 00:06:43 GMT+0 - Investigating - UK 02 cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 27, 00:12:23 GMT+0 - Resolved - UK 02 is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:06:43</var> GMT+0</small><br><strong>Investigating</strong> - UK 02 cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:12:23</var> GMT+0</small><br><strong>Resolved</strong> - UK 02 is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 27 Feb 2026 00:06:43 +0000 https://liftupau.instatus.com/incident/cmm44tzis0cxd4eyasu0xkyay https://liftupau.instatus.com/incident/cmm44tzis0cxd4eyasu0xkyay AS136582 UK Core Router outage Type: Incident Duration: 6 minutes Affected Components: UK Core Router Feb 27, 00:06:25 GMT+0 - Investigating - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 27, 00:12:32 GMT+0 - Resolved - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:06:25</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:12:32</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 27 Feb 2026 00:06:25 +0000 https://liftupau.instatus.com/incident/cmm44tlkg0cx74eya1p7ls0vn https://liftupau.instatus.com/incident/cmm44tlkg0cx74eya1p7ls0vn Sydney 03 outage Type: Incident Duration: 1 hour and 4 minutes Affected Components: Sydney 03 Feb 13, 21:43:33 GMT+0 - Investigating - Sydney 03 cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 13, 22:47:40 GMT+0 - Resolved - Sydney 03 is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>21:43:33</var> GMT+0</small><br><strong>Investigating</strong> - Sydney 03 cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>22:47:40</var> GMT+0</small><br><strong>Resolved</strong> - Sydney 03 is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 13 Feb 2026 21:43:33 +0000 https://liftupau.instatus.com/incident/cmllezsty026g2fr9x00qbcqj https://liftupau.instatus.com/incident/cmllezsty026g2fr9x00qbcqj AS136582 Core Router outage Type: Incident Duration: 1 minute Affected Components: AU Core Router Jan 27, 23:50:37 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 27, 23:51:41 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>23:50:37</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>23:51:41</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 27 Jan 2026 23:50:37 +0000 https://liftupau.instatus.com/incident/cmkx91pv803a7qzxl8c8rjirr https://liftupau.instatus.com/incident/cmkx91pv803a7qzxl8c8rjirr AS136582 UK Core Router outage Type: Incident Duration: 7 minutes Affected Components: UK Core Router Jan 20, 09:42:26 GMT+0 - Investigating - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 20, 09:49:32 GMT+0 - Resolved - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service. Jan 20, 11:53:07 GMT+0 - Postmortem - This intermittent downtime was due to a carpet bombing DDoS Attack. We have worked closely with our amazing UK network partners to prevent this in the future. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>09:42:26</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>09:49:32</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>11:53:07</var> GMT+0</small><br><strong>Postmortem</strong> - This intermittent downtime was due to a carpet bombing DDoS Attack. We have worked closely with our amazing UK network partners to prevent this in the future..</p> ]]> Tue, 20 Jan 2026 09:42:26 +0000 https://liftupau.instatus.com/incident/cmkmenzme0b9zolce7o5cql4l https://liftupau.instatus.com/incident/cmkmenzme0b9zolce7o5cql4l Dedicated Control Panel outage Type: Incident Duration: 1 minute Affected Components: Dedicated Control Panel Dec 14, 06:45:55 GMT+0 - Investigating - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 14, 06:46:27 GMT+0 - Resolved - Dedicated Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:45:55</var> GMT+0</small><br><strong>Investigating</strong> - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>06:46:27</var> GMT+0</small><br><strong>Resolved</strong> - Dedicated Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 14 Dec 2025 06:45:55 +0000 https://liftupau.instatus.com/incident/cmj5d2gfw0bfzccxnfeaqz57p https://liftupau.instatus.com/incident/cmj5d2gfw0bfzccxnfeaqz57p AS136582 Core Router outage Type: Incident Duration: 2 minutes Affected Components: AU Core Router Dec 14, 04:58:41 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 14, 05:00:37 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>04:58:41</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>05:00:37</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 14 Dec 2025 04:58:41 +0000 https://liftupau.instatus.com/incident/cmj598km209p26a9qu1rt6gn5 https://liftupau.instatus.com/incident/cmj598km209p26a9qu1rt6gn5 Sydney 03 outage Type: Incident Duration: 42 minutes Affected Components: Sydney 03 Dec 13, 16:32:43 GMT+0 - Investigating - Sydney 03 cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 13, 17:14:33 GMT+0 - Resolved - Sydney 03 is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>16:32:43</var> GMT+0</small><br><strong>Investigating</strong> - Sydney 03 cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>17:14:33</var> GMT+0</small><br><strong>Resolved</strong> - Sydney 03 is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 13 Dec 2025 16:32:43 +0000 https://liftupau.instatus.com/incident/cmj4il8qu0hwtba8d487228k2 https://liftupau.instatus.com/incident/cmj4il8qu0hwtba8d487228k2 Sydney 02 Disk Upgrades Type: Maintenance Duration: 3 hours and 54 minutes Affected Components: Sydney 02 Dec 8, 23:30:00 GMT+0 - Identified - We will be upgrading our Sydney 02 VPS Hypervisor to an NVMe-based SSD. This will allow for a significant performance and reliability increase. Because of the nature of hardware changes, all services will have to be offline for a period of time. We will work to minimize this as much as possible, and then schedule individual times to move services to the new drive. **For anything mission-critical, reach out to us, and we can migrate your service to another hypervisor.** Dec 8, 23:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 9, 01:23:07 GMT+0 - Identified - Our new disk has been installed and we are running some performance tests to ensure it performs as expected. We are then going to begin migrating customer services over, which will take some time. Dec 9, 03:24:14 GMT+0 - Completed - VPS's are now being booted on the new disk. We appreciate your patience, and hope you will enjoy the new performance improvement. Type: Maintenance

Duration: 3 hours and 54 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our Sydney 02 VPS Hypervisor to an NVMe-based SSD. This will allow for a significant performance and reliability increase. Because of the nature of hardware changes, all services will have to be offline for a period of time. We will work to minimize this as much as possible, and then schedule individual times to move services to the new drive. **For anything mission-critical, reach out to us, and we can migrate your service to another hypervisor.**.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>01:23:07</var> GMT+0</small><br><strong>Identified</strong> - Our new disk has been installed and we are running some performance tests to ensure it performs as expected. We are then going to begin migrating customer services over, which will take some time..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>03:24:14</var> GMT+0</small><br><strong>Completed</strong> - VPS's are now being booted on the new disk. We appreciate your patience, and hope you will enjoy the new performance improvement..</p> ]]> Mon, 8 Dec 2025 23:30:00 +0000 https://liftupau.instatus.com/maintenance/cmiopi8co00b91z4qqgf660r8 https://liftupau.instatus.com/maintenance/cmiopi8co00b91z4qqgf660r8 Dedicated Control Panel outage Type: Incident Duration: 1 minute Affected Components: Dedicated Control Panel Dec 4, 13:03:36 GMT+0 - Investigating - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 4, 13:04:35 GMT+0 - Resolved - Dedicated Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:03:36</var> GMT+0</small><br><strong>Investigating</strong> - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:04:35</var> GMT+0</small><br><strong>Resolved</strong> - Dedicated Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 4 Dec 2025 13:03:36 +0000 https://liftupau.instatus.com/incident/cmirg5nc003g410jvsb3e0mj6 https://liftupau.instatus.com/incident/cmirg5nc003g410jvsb3e0mj6 Sydney 03 Unresponsive Type: Incident Duration: 6 minutes Affected Components: Sydney 03 Dec 3, 12:30:19 GMT+0 - Identified - We are investigating our Sydney 03 hypervisor becoming unresponsive. Our initial analysis shows this is due to an improper automatic allocation of resources. We are working on restoring services ASAP. In the case VPS's have shutdown, we will restart them. Dec 3, 12:36:33 GMT+0 - Resolved - The unresponsiveness was caused by a failed ram stick and an autoallocation issue. Our system has been rebooted with the stick disabled to restore functionality back to the hypervisor. We will continue to monitor and arrange for replacement parts. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>12:30:19</var> GMT+0</small><br><strong>Identified</strong> - We are investigating our Sydney 03 hypervisor becoming unresponsive. Our initial analysis shows this is due to an improper automatic allocation of resources. We are working on restoring services ASAP. In the case VPS's have shutdown, we will restart them..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>12:36:33</var> GMT+0</small><br><strong>Resolved</strong> - The unresponsiveness was caused by a failed ram stick and an autoallocation issue. Our system has been rebooted with the stick disabled to restore functionality back to the hypervisor. We will continue to monitor and arrange for replacement parts..</p> ]]> Wed, 3 Dec 2025 12:30:19 +0000 https://liftupau.instatus.com/incident/cmipzj1mb03u7925stse13scx https://liftupau.instatus.com/incident/cmipzj1mb03u7925stse13scx AS136582 Core Router outage Type: Incident Duration: 1 minute Affected Components: AU Core Router Nov 29, 21:17:48 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 29, 21:18:30 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>21:17:48</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>21:18:30</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 29 Nov 2025 21:17:48 +0000 https://liftupau.instatus.com/incident/cmiksly0v036oua494p1p99ul https://liftupau.instatus.com/incident/cmiksly0v036oua494p1p99ul AS136582 UK Core Router outage Type: Incident Affected Components: UK Core Router Nov 28, 04:30:36 GMT+0 - Investigating - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 28, 04:30:41 GMT+0 - Resolved - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:30:36</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:30:41</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 28 Nov 2025 04:30:36 +0000 https://liftupau.instatus.com/incident/cmiid6th401tz14ov77hhx7sx https://liftupau.instatus.com/incident/cmiid6th401tz14ov77hhx7sx UK 02 outage Type: Incident Duration: 1 minute Affected Components: UK 02 Nov 28, 04:20:41 GMT+0 - Investigating - UK 02 cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 28, 04:21:35 GMT+0 - Resolved - UK 02 is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:20:41</var> GMT+0</small><br><strong>Investigating</strong> - UK 02 cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:21:35</var> GMT+0</small><br><strong>Resolved</strong> - UK 02 is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 28 Nov 2025 04:20:41 +0000 https://liftupau.instatus.com/incident/cmiicu2j6003jhhe8r9m3e5jd https://liftupau.instatus.com/incident/cmiicu2j6003jhhe8r9m3e5jd AS136582 UK Core Router outage Type: Incident Duration: 1 minute Affected Components: UK Core Router Nov 28, 04:20:32 GMT+0 - Investigating - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 28, 04:21:39 GMT+0 - Resolved - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:20:32</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 UK Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>04:21:39</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 UK Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 28 Nov 2025 04:20:32 +0000 https://liftupau.instatus.com/incident/cmiictvjp031a1ze8ughb0dkq https://liftupau.instatus.com/incident/cmiictvjp031a1ze8ughb0dkq AS136582 Core Router outage Type: Incident Duration: 4 minutes Affected Components: AU Core Router Nov 24, 05:25:41 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 24, 05:29:45 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>05:25:41</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>05:29:45</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 24 Nov 2025 05:25:41 +0000 https://liftupau.instatus.com/incident/cmicpe92e07d4jlj3e5cfvdxu https://liftupau.instatus.com/incident/cmicpe92e07d4jlj3e5cfvdxu AS136582 Core Router outage Type: Incident Duration: 5 minutes Affected Components: AU Core Router Nov 10, 07:20:54 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 10, 07:25:36 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>07:20:54</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>07:25:36</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 10 Nov 2025 07:20:54 +0000 https://liftupau.instatus.com/incident/cmhstche700fkirzs0kw2hd2t https://liftupau.instatus.com/incident/cmhstche700fkirzs0kw2hd2t Sydney 01 ~ Outage Detected Type: Incident Duration: 5 minutes Nov 9, 05:44:38 GMT+0 - Investigating - Our automated systems have detected our Sydney 01 server is currently offline. Our team has been notified and we are investigating the incident LiftUp Hosting services that may be impacted: - Web Hosting - Billing Portal Nov 9, 05:49:39 GMT+0 - Resolved - Our automated monitoring has detected the server is back online. If you continue to have any issues, please contact us. Type: Incident

Duration: 5 minutes

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:44:38</var> GMT+0</small><br><strong>Investigating</strong> - Our automated systems have detected our Sydney 01 server is currently offline. Our team has been notified and we are investigating the incident LiftUp Hosting services that may be impacted: - Web Hosting - Billing Portal.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:49:39</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring has detected the server is back online. If you continue to have any issues, please contact us..</p> ]]> Sun, 9 Nov 2025 05:44:38 +0000 https://liftupau.instatus.com/incident/cmhraguk601my12m68o2kykz9 https://liftupau.instatus.com/incident/cmhraguk601my12m68o2kykz9 Dedicated Control Panel outage Type: Incident Duration: 20 minutes Affected Components: Dedicated Control Panel Nov 8, 22:01:35 GMT+0 - Investigating - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 22:21:33 GMT+0 - Resolved - Dedicated Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:01:35</var> GMT+0</small><br><strong>Investigating</strong> - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:21:33</var> GMT+0</small><br><strong>Resolved</strong> - Dedicated Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 8 Nov 2025 22:01:35 +0000 https://liftupau.instatus.com/incident/cmhqtxd2l02g16c9lwv5dyg8s https://liftupau.instatus.com/incident/cmhqtxd2l02g16c9lwv5dyg8s AS136582 Core Router outage Type: Incident Duration: 1 minute Affected Components: AU Core Router Nov 8, 13:51:40 GMT+0 - Investigating - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 13:52:36 GMT+0 - Resolved - AS136582 Core Router is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:51:40</var> GMT+0</small><br><strong>Investigating</strong> - AS136582 Core Router cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:52:36</var> GMT+0</small><br><strong>Resolved</strong> - AS136582 Core Router is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 8 Nov 2025 13:51:40 +0000 https://liftupau.instatus.com/incident/cmhqcfbeh0001284yo87s149f https://liftupau.instatus.com/incident/cmhqcfbeh0001284yo87s149f VPS Control Panel outage Type: Incident Duration: 8 hours and 20 minutes Affected Components: VPS Control Panel Nov 8, 13:25:57 GMT+0 - Investigating - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 21:45:38 GMT+0 - Resolved - VPS Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 8 hours and 20 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:25:57</var> GMT+0</small><br><strong>Investigating</strong> - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>21:45:38</var> GMT+0</small><br><strong>Resolved</strong> - VPS Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 8 Nov 2025 13:25:57 +0000 https://liftupau.instatus.com/incident/cmhqbi8jr03yj7k3xz81z5c66 https://liftupau.instatus.com/incident/cmhqbi8jr03yj7k3xz81z5c66 VPS Control Panel outage Type: Incident Duration: 1 minute Affected Components: VPS Control Panel Sep 10, 06:02:57 GMT+0 - Investigating - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 10, 06:03:35 GMT+0 - Resolved - VPS Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:02:57</var> GMT+0</small><br><strong>Investigating</strong> - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:03:35</var> GMT+0</small><br><strong>Resolved</strong> - VPS Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 10 Sep 2025 06:02:57 +0000 https://liftupau.instatus.com/incident/cmfdkpa0v01bsi1j409bvmebd https://liftupau.instatus.com/incident/cmfdkpa0v01bsi1j409bvmebd VPS Control Panel outage Type: Incident Duration: 1 minute Affected Components: VPS Control Panel Sep 10, 05:32:55 GMT+0 - Investigating - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 10, 05:33:38 GMT+0 - Resolved - VPS Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:32:55</var> GMT+0</small><br><strong>Investigating</strong> - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:33:38</var> GMT+0</small><br><strong>Resolved</strong> - VPS Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 10 Sep 2025 05:32:55 +0000 https://liftupau.instatus.com/incident/cmfdjmny3000srujtsb96uys3 https://liftupau.instatus.com/incident/cmfdjmny3000srujtsb96uys3 VPS Control Panel outage Type: Incident Duration: 1 hour and 46 minutes Affected Components: VPS Control Panel Sep 10, 03:37:44 GMT+0 - Investigating - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 10, 05:23:41 GMT+0 - Resolved - VPS Control Panel is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>03:37:44</var> GMT+0</small><br><strong>Investigating</strong> - VPS Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:23:41</var> GMT+0</small><br><strong>Resolved</strong> - VPS Control Panel is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 10 Sep 2025 03:37:44 +0000 https://liftupau.instatus.com/incident/cmfdfijms00uq14e28tmbnezb https://liftupau.instatus.com/incident/cmfdfijms00uq14e28tmbnezb Dedicated Control Panel outage Type: Incident Duration: 3 hours and 31 minutes Affected Components: Dedicated Control Panel Sep 10, 06:45:36 GMT+0 - Resolved - Dedicated Control Panel is now operational! This update was created by an automated monitoring service. Sep 10, 03:14:40 GMT+0 - Investigating - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 3 hours and 31 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:45:36</var> GMT+0</small><br><strong>Resolved</strong> - Dedicated Control Panel is now operational! This update was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>03:14:40</var> GMT+0</small><br><strong>Investigating</strong> - Dedicated Control Panel cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Wed, 10 Sep 2025 03:14:40 +0000 https://liftupau.instatus.com/incident/cmfdeov6000fx4nnh9aukffky https://liftupau.instatus.com/incident/cmfdeov6000fx4nnh9aukffky Updates on Panels/Websites Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: VPS Control Panel, Dedicated Control Panel, Sydney, Australia, Billing Portal Sep 10, 00:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 10, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 10, 00:30:00 GMT+0 - Identified - We are going to be completing updates on the hypervisor that hosts various panels and software we use, including both the hypervisor and VMs hosting them. We are expecting minimal customer impact other than being unable to access these services in short intervals as they are restarted. If any customers intend to complete work during this window, including an hour before and after the scheduled times, please reach out via our support channels so we can best minimise the impact. Sep 10, 01:43:43 GMT+0 - Identified - We have identified a software issue in our hypervisor requiring it to be reinstalled. We're moving some of our critical services to another hypervisor to keep online as best as possible, and other services will become or remain offline. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>00:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are going to be completing updates on the hypervisor that hosts various panels and software we use, including both the hypervisor and VMs hosting them. We are expecting minimal customer impact other than being unable to access these services in short intervals as they are restarted. If any customers intend to complete work during this window, including an hour before and after the scheduled times, please reach out via our support channels so we can best minimise the impact..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>01:43:43</var> GMT+0</small><br><strong>Identified</strong> - We have identified a software issue in our hypervisor requiring it to be reinstalled. We're moving some of our critical services to another hypervisor to keep online as best as possible, and other services will become or remain offline..</p> ]]> Wed, 10 Sep 2025 00:30:00 +0000 https://liftupau.instatus.com/maintenance/cmfcozd1i00ce7o3jpm2xnnmq https://liftupau.instatus.com/maintenance/cmfcozd1i00ce7o3jpm2xnnmq Rack Move Type: Maintenance Duration: 3 hours Affected Components: Billing Portal, Sydney 03, On-Site Backups, Sydney, Australia, AU Core Router, UK 02, VPS Control Panel, Dedicated Control Panel May 18, 00:00:00 GMT+0 - Identified - We are moving from a shared rack to our dedicated half rack within the same datacenter. We're expecting an estimated downtime of under 2 hours, but have allowed additional time to bring up the rest of our services. We will be prioritising bringing online Dedicated Servers & VPSs before any of the relevant control panels. May 18, 02:45:15 GMT+0 - Identified - Most of our services our beginning to restore now. There may be some instability in networking as we continue to reconfigure and move cables around. May 18, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully May 18, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are moving from a shared rack to our dedicated half rack within the same datacenter. We're expecting an estimated downtime of under 2 hours, but have allowed additional time to bring up the rest of our services. We will be prioritising bringing online Dedicated Servers & VPSs before any of the relevant control panels..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>02:45:15</var> GMT+0</small><br><strong>Identified</strong> - Most of our services our beginning to restore now. There may be some instability in networking as we continue to reconfigure and move cables around. .</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 18 May 2025 00:00:00 +0000 https://liftupau.instatus.com/maintenance/cmakhmt4f0001d9nds8yqbcgo https://liftupau.instatus.com/maintenance/cmakhmt4f0001d9nds8yqbcgo UK - Upstream Network Maintenance Type: Maintenance Duration: 1 hour Affected Components: UK 02, UK Core Router Aug 30, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 30, 04:00:00 GMT+0 - Identified - Our UK Upstream is conducting essential maintenance on a core router in response to an outage around the time we began migrating customers to our new infrastructure. This will allow them to proactively prevent this same issue re-occurring in the future. This maintenance means that we will have a brief period of network outage (around 10 mins) whilst they re-configure that router. They expect the actual duration to be less though. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our UK Upstream is conducting essential maintenance on a core router in response to an outage around the time we began migrating customers to our new infrastructure. This will allow them to proactively prevent this same issue re-occurring in the future. This maintenance means that we will have a brief period of network outage (around 10 mins) whilst they re-configure that router. They expect the actual duration to be less though..</p> ]]> Fri, 30 Aug 2024 04:00:00 +0000 https://liftupau.instatus.com/maintenance/cm0eda6j20002opcdz4rzk380 https://liftupau.instatus.com/maintenance/cm0eda6j20002opcdz4rzk380 Core Router Upgrade Type: Maintenance Affected Components: VPS Control Panel, Billing Portal, AU Core Router, Sydney 02, Sydney 03 May 17, 12:00:00 GMT+0 - Identified - We’ll be upgrading our core network’s equipment alongside our secondary network partner who are also doing the same. We’ll attempt to minimise the amount of downtime caused, and make a best effort to do it as late as possible. May 17, 13:14:31 GMT+0 - Identified - We're beginning work on the swapover. At some point, we will have some downtime to start swapping links between the switches. We'll try to minimize how long the downtime is for and work on swapping over our secondary network, then our primary one May 17, 13:15:00 GMT+0 - Completed - Long story short, we were unable to complete our configuration and establish a link on our new equipment, and as such will reschedule for another day when we've got it working :) Type: Maintenance

Affected Components: , , , ,

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be upgrading our core network’s equipment alongside our secondary network partner who are also doing the same. We’ll attempt to minimise the amount of downtime caused, and make a best effort to do it as late as possible..</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>13:14:31</var> GMT+0</small><br><strong>Identified</strong> - We're beginning work on the swapover. At some point, we will have some downtime to start swapping links between the switches. We'll try to minimize how long the downtime is for and work on swapping over our secondary network, then our primary one.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Completed</strong> - Long story short, we were unable to complete our configuration and establish a link on our new equipment, and as such will reschedule for another day when we've got it working :).</p> ]]> Fri, 17 May 2024 12:00:00 +0000 https://liftupau.instatus.com/maintenance/clw5eixb676011b4n24o9pjcw8 https://liftupau.instatus.com/maintenance/clw5eixb676011b4n24o9pjcw8 Upstream Maintenance Type: Maintenance Duration: 6 hours Affected Components: AU Core Router Mar 8, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 11:00:00 GMT+0 - Identified - Our secondary upstream is planning maintenance for the 8th overnight to do some network upgrades and configuration. We'll be on standby and at the data center during the maintenance and are ensuring our primary upstream will pick up the network. Mar 8, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our secondary upstream is planning maintenance for the 8th overnight to do some network upgrades and configuration. We'll be on standby and at the data center during the maintenance and are ensuring our primary upstream will pick up the network..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 8 Mar 2024 11:00:00 +0000 https://liftupau.instatus.com/maintenance/clt3xghrs128146b8my0yubjbev https://liftupau.instatus.com/maintenance/clt3xghrs128146b8my0yubjbev UK VPS Maintenance Type: Maintenance Duration: 1 hour and 45 minutes Feb 22, 14:10:36 GMT+0 - Identified - Maintenance is now in progress. Apologies for the doubled-up emails Feb 22, 12:50:00 GMT+0 - Identified - Maintenance is now in progress Feb 22, 15:55:38 GMT+0 - Completed - Maintenance has been completed. Apologies for the late completion, we've been monitoring to ensure network stability Type: Maintenance

Duration: 1 hour and 45 minutes

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>14:10:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. Apologies for the doubled-up emails.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>12:50:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>15:55:38</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. Apologies for the late completion, we've been monitoring to ensure network stability.</p> ]]> Thu, 22 Feb 2024 12:50:00 +0000 https://liftupau.instatus.com/maintenance/clswtlnur781787cboiu05cyi51 https://liftupau.instatus.com/maintenance/clswtlnur781787cboiu05cyi51 Move to Full Rack Type: Maintenance Duration: 7 hours and 56 minutes Affected Components: On-Site Backups, VPS Control Panel, Billing Portal, Sydney 02, AU Core Router Feb 2, 13:16:21 GMT+0 - Identified - Now in progress Feb 2, 10:30:00 GMT+0 - Identified - Our co-location partner is upgrading the rack to a full rack from a half, and as such we will have to move our equipment. This is directly across and should be a relatively quick and straightforward process. We are allowing upto 4 hours of total downtime during the move in case we have unexpected issues or we start/finish later, however, expect to be done within an hour Feb 2, 16:08:59 GMT+0 - Identified - We've got all of our hardware moved accross and have networking restored. We are in the process of turning all of our servers back on Feb 2, 21:12:33 GMT+0 - Completed - We've completed our rack move. We do have some growing pains to work though, such as our limited network capacity due to some issues that occurred. We'll work through them proactively and without interruption to your service Type: Maintenance

Duration: 7 hours and 56 minutes

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:16:21</var> GMT+0</small><br><strong>Identified</strong> - Now in progress.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our co-location partner is upgrading the rack to a full rack from a half, and as such we will have to move our equipment. This is directly across and should be a relatively quick and straightforward process. We are allowing upto 4 hours of total downtime during the move in case we have unexpected issues or we start/finish later, however, expect to be done within an hour.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:08:59</var> GMT+0</small><br><strong>Identified</strong> - We've got all of our hardware moved accross and have networking restored. We are in the process of turning all of our servers back on.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:12:33</var> GMT+0</small><br><strong>Completed</strong> - We've completed our rack move. We do have some growing pains to work though, such as our limited network capacity due to some issues that occurred. We'll work through them proactively and without interruption to your service.</p> ]]> Fri, 2 Feb 2024 10:30:00 +0000 https://liftupau.instatus.com/maintenance/clrr6von276220biojo3hx1gbd https://liftupau.instatus.com/maintenance/clrr6von276220biojo3hx1gbd SYD03 Hardware Type: Maintenance Duration: 5 hours and 47 minutes Feb 2, 10:00:00 GMT+0 - Identified - Our hardware-based raid card for SYD03 has arrived. We'll also be setting up a 10gig network card to ensure quicker on-site backups We'll be doing the following: - Before the maintenance, we'll manually initiate backups during the day as a failsafe - We'll fill capacity on our other servers, prioritizing Shark & Kangaroo and any remainder we don't have capacity for will be temporarily suspended with SLA Credit if requested - Hardware will be installed and a fresh OS will be installed with RAID10 - Clients will be migrated back onto the server, prioritizing anyone who is temporarily suspended There's a chance the overall process of moving people will run overtime but we will minimize any impact working during late night/early morning hours Feb 2, 10:21:00 GMT+0 - Identified - Maintenance has begun on SYD03\. All clients were moved off during the week Feb 3, 10:00:00 GMT+0 - Identified - Maintenance time and date have been updated and pushed back to be in line with our already upcoming maintenance Feb 2, 16:07:56 GMT+0 - Completed - Hardware has been swapped Type: Maintenance

Duration: 5 hours and 47 minutes

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our hardware-based raid card for SYD03 has arrived. We'll also be setting up a 10gig network card to ensure quicker on-site backups We'll be doing the following: - Before the maintenance, we'll manually initiate backups during the day as a failsafe - We'll fill capacity on our other servers, prioritizing Shark & Kangaroo and any remainder we don't have capacity for will be temporarily suspended with SLA Credit if requested - Hardware will be installed and a fresh OS will be installed with RAID10 - Clients will be migrated back onto the server, prioritizing anyone who is temporarily suspended There's a chance the overall process of moving people will run overtime but we will minimize any impact working during late night/early morning hours.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:21:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has begun on SYD03\. All clients were moved off during the week.</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance time and date have been updated and pushed back to be in line with our already upcoming maintenance.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:07:56</var> GMT+0</small><br><strong>Completed</strong> - Hardware has been swapped.</p> ]]> Fri, 2 Feb 2024 10:00:00 +0000 https://liftupau.instatus.com/maintenance/clrr79dbw80929biojpxpbti1z https://liftupau.instatus.com/maintenance/clrr79dbw80929biojpxpbti1z Emergency Maintenence - SYD03 Type: Maintenance Duration: 6 hours and 10 minutes Jan 10, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 10, 15:09:40 GMT+0 - Completed - Hypervisor has been re-provisioned and servers are being moved onto this to balance the load Jan 10, 12:08:53 GMT+0 - Identified - All VPS's have been moved to other hypervisors. We are now re-installing our OS with Software RAID10 as a temporary solution until our dedicated hardware for RAID arrives. Jan 10, 10:44:24 GMT+0 - Identified - Everyone has almost been moved off and we are preparing to reinstall the OS. We'll be installing without RAID but backing up nightly. We were planning on waiting for our raid card to arrive but are rushing this to fix present issues affecting everyone. Once it arrives, maintenance will be scheduled well in advance to fix it permantly. Jan 10, 09:00:00 GMT+0 - Identified - Both our SYD02 and SYD03 node are having major performance issue with our disks. This seems to be due to the high amount of clients running Windows and high-operation setups (ie FiveM servers) which ultimately has the entire hypervisor in a limbo state during peak usage. As our SYD03 node has the least clients on it, we are going to be migrating everyone to other hypervisors temporarily and rebuilding the disk setup. Once this is done and we have stable disk performance, I'm going to balance out VPS's between the nodes and performance should then sort itself out This can take anywhere from 10 mins to a few hours, and i'll provide regular updates where possible Type: Maintenance

Duration: 6 hours and 10 minutes

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>15:09:40</var> GMT+0</small><br><strong>Completed</strong> - Hypervisor has been re-provisioned and servers are being moved onto this to balance the load.</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>12:08:53</var> GMT+0</small><br><strong>Identified</strong> - All VPS's have been moved to other hypervisors. We are now re-installing our OS with Software RAID10 as a temporary solution until our dedicated hardware for RAID arrives..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>10:44:24</var> GMT+0</small><br><strong>Identified</strong> - Everyone has almost been moved off and we are preparing to reinstall the OS. We'll be installing without RAID but backing up nightly. We were planning on waiting for our raid card to arrive but are rushing this to fix present issues affecting everyone. Once it arrives, maintenance will be scheduled well in advance to fix it permantly. .</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Both our SYD02 and SYD03 node are having major performance issue with our disks. This seems to be due to the high amount of clients running Windows and high-operation setups (ie FiveM servers) which ultimately has the entire hypervisor in a limbo state during peak usage. As our SYD03 node has the least clients on it, we are going to be migrating everyone to other hypervisors temporarily and rebuilding the disk setup. Once this is done and we have stable disk performance, I'm going to balance out VPS's between the nodes and performance should then sort itself out This can take anywhere from 10 mins to a few hours, and i'll provide regular updates where possible.</p> ]]> Wed, 10 Jan 2024 09:00:00 +0000 https://liftupau.instatus.com/maintenance/clr7jpy5i156830bmorwn26nzcm https://liftupau.instatus.com/maintenance/clr7jpy5i156830bmorwn26nzcm Upstream Maintence Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: On-Site Backups, VPS Control Panel, Billing Portal, Sydney 02, AU Core Router Dec 30, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 30, 12:53:27 GMT+0 - Identified - Unfortunately, our Upstream's maintenance is running severely over what we were informed us due to an unknown issue on their end. Like all of you, we are awaiting further updates from them. Dec 30, 11:00:00 GMT+0 - Identified - Our upstream provider has a planned network maintenence starting at 30/12/2023 10PM Sydney Time and concluding at 31/12/2023 2AM Sydney Time. Downtime should be less than 1 hour. Dec 30, 13:10:02 GMT+0 - Completed - The network has come back online. We were informed that the extended delay was due to route convergence. Type: Maintenance

Duration: 2 hours and 10 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>12:53:27</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately, our Upstream's maintenance is running severely over what we were informed us due to an unknown issue on their end. Like all of you, we are awaiting further updates from them..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream provider has a planned network maintenence starting at 30/12/2023 10PM Sydney Time and concluding at 31/12/2023 2AM Sydney Time. Downtime should be less than 1 hour..</p> <p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>13:10:02</var> GMT+0</small><br><strong>Completed</strong> - The network has come back online. We were informed that the extended delay was due to route convergence..</p> ]]> Sat, 30 Dec 2023 11:00:00 +0000 https://liftupau.instatus.com/maintenance/clqpwxyir13804bkob6iwqc3w1 https://liftupau.instatus.com/maintenance/clqpwxyir13804bkob6iwqc3w1 Datacentre Move - VPS & Web Outage Type: Maintenance Duration: 4 days, 21 hours and 54 minutes Affected Components: On-Site Backups, VPS Control Panel, Billing Portal, Sydney 02, AU Core Router Dec 19, 08:33:53 GMT+0 - Completed - We’re confident that all of our networking is back online. Services have been brought back online fully. Web Hosting is expected to come back online around midnight. We will have a full post-mortem available tommorow morning for full transparency about the issues. Dec 18, 07:00:00 GMT+0 - Identified - We are moving all of our equipment from NextDC S1 to Equinix SY5. During this time, All VPS's will be shut down & Web Hosting will be taken offline during the move. Dec 18, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 18, 11:09:26 GMT+0 - Identified - Still in progress - Running a bit over. Currently troubleshooting network configuration. Will update ASAP Dec 18, 21:40:54 GMT+0 - Identified - To say we are currently disappointed in our current network situation is an understatement. Everything is connected at our new data center, however, our IP range getting filtered via EdgeIX. We believe this is due to a typo from our upstream. We are awaiting IRR changes to be picked up globally, and hope this won't be much longer Type: Maintenance

Duration: 4 days, 21 hours and 54 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>08:33:53</var> GMT+0</small><br><strong>Completed</strong> - We’re confident that all of our networking is back online. Services have been brought back online fully. Web Hosting is expected to come back online around midnight. We will have a full post-mortem available tommorow morning for full transparency about the issues..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are moving all of our equipment from NextDC S1 to Equinix SY5. During this time, All VPS's will be shut down & Web Hosting will be taken offline during the move. .</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>11:09:26</var> GMT+0</small><br><strong>Identified</strong> - Still in progress - Running a bit over. Currently troubleshooting network configuration. Will update ASAP.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>21:40:54</var> GMT+0</small><br><strong>Identified</strong> - To say we are currently disappointed in our current network situation is an understatement. Everything is connected at our new data center, however, our IP range getting filtered via EdgeIX. We believe this is due to a typo from our upstream. We are awaiting IRR changes to be picked up globally, and hope this won't be much longer .</p> ]]> Mon, 18 Dec 2023 07:00:00 +0000 https://liftupau.instatus.com/maintenance/clq6i6ls06098b9n75vtb5ccg https://liftupau.instatus.com/maintenance/clq6i6ls06098b9n75vtb5ccg Storage Fixes Type: Maintenance Duration: 1 day, 12 hours and 46 minutes Affected Components: Sydney 02 Aug 28, 11:29:54 GMT+0 - Identified - We are aware that most customers are receiving errors with their backups stating they have failed. This is caused by the massive amount being done at once, and are currently being staggered more to allow them to complete fully. Aug 28, 20:28:39 GMT+0 - Completed - Unfortunately, we were unable to complete the backup within a time frame that we were happy with and as such we have stopped our maintenance. We will revisit the issue at some point in the very near future and work on ways to minimize the potential downtime next time we attempt this. Aug 28, 20:02:34 GMT+0 - Identified - It seems that taking the backup of data is currently taking a lot more time than initially anticipated. We will update you as soon as we get any new information/when it has completed. Aug 27, 07:43:00 GMT+0 - Identified - In order to fix a partitioning mistake from when our cluster was first set up, we will perform maintenance to repair this. The process for our maintenance will be as follows: 1. Anytime between 7-11pm we will be taking a snapshot of your vps via the backup system as a redundancy 2. At 11pm, we will safely shut down all VPS's and begin copying the data onto our backup server 3. One data has been moved and integrity is verified, we will reset and recreate the partition with the correct settings 4. Data will then be moved back onto our hypervisor and VPS's will be booted back up. We estimate that this may take up to 6 hours to complete but will work to make it as quick as possible Any customers who are hosting critical systems can reach out to our support team and be moved to a temporary server. This request should be done as soon as possible. Other customers are eligible for SLA Credit. Aug 28, 13:00:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 1 day, 12 hours and 46 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>11:29:54</var> GMT+0</small><br><strong>Identified</strong> - We are aware that most customers are receiving errors with their backups stating they have failed. This is caused by the massive amount being done at once, and are currently being staggered more to allow them to complete fully..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>20:28:39</var> GMT+0</small><br><strong>Completed</strong> - Unfortunately, we were unable to complete the backup within a time frame that we were happy with and as such we have stopped our maintenance. We will revisit the issue at some point in the very near future and work on ways to minimize the potential downtime next time we attempt this..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>20:02:34</var> GMT+0</small><br><strong>Identified</strong> - It seems that taking the backup of data is currently taking a lot more time than initially anticipated. We will update you as soon as we get any new information/when it has completed..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>07:43:00</var> GMT+0</small><br><strong>Identified</strong> - In order to fix a partitioning mistake from when our cluster was first set up, we will perform maintenance to repair this. The process for our maintenance will be as follows: 1. Anytime between 7-11pm we will be taking a snapshot of your vps via the backup system as a redundancy 2. At 11pm, we will safely shut down all VPS's and begin copying the data onto our backup server 3. One data has been moved and integrity is verified, we will reset and recreate the partition with the correct settings 4. Data will then be moved back onto our hypervisor and VPS's will be booted back up. We estimate that this may take up to 6 hours to complete but will work to make it as quick as possible Any customers who are hosting critical systems can reach out to our support team and be moved to a temporary server. This request should be done as soon as possible. Other customers are eligible for SLA Credit..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Mon, 28 Aug 2023 13:00:00 +0000 https://liftupau.instatus.com/maintenance/cllt58ib416312bhoaidw7dxfz https://liftupau.instatus.com/maintenance/cllt58ib416312bhoaidw7dxfz Network Upgrades Type: Maintenance Duration: 3 hours and 35 minutes Affected Components: Sydney 02 Jul 18, 06:38:08 GMT+0 - Identified - Maintenance is now in progress. Jul 18, 06:00:00 GMT+0 - Identified - We are upgrading our core network's routing and as such some downtime will occur. We will ensure that we minimize this as much as possible, however, server's may lose connectivity for multiple brief periods Jul 18, 09:35:16 GMT+0 - Completed - Maintenance has completed successfully. Gateway for our network has changed. For most customers, it has been automatically updated for you. Please reach out to us via our billing/support panel if you encounter any issues. Jul 18, 07:17:18 GMT+0 - Identified - We are currently experiencing some complications with the network configuration and are working through them currently. To allow us to do this easier, We are shutting down VPS's and out infrastructure to recable and re-rack some of our servers. Type: Maintenance

Duration: 3 hours and 35 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:38:08</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our core network's routing and as such some downtime will occur. We will ensure that we minimize this as much as possible, however, server's may lose connectivity for multiple brief periods.</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>09:35:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Gateway for our network has changed. For most customers, it has been automatically updated for you. Please reach out to us via our billing/support panel if you encounter any issues..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>07:17:18</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing some complications with the network configuration and are working through them currently. To allow us to do this easier, We are shutting down VPS's and out infrastructure to recable and re-rack some of our servers. .</p> ]]> Tue, 18 Jul 2023 06:00:00 +0000 https://liftupau.instatus.com/maintenance/clk6vn66p151236bgofpjy79n5o https://liftupau.instatus.com/maintenance/clk6vn66p151236bgofpjy79n5o Hardware Upgrade Type: Maintenance Duration: 30 minutes Affected Components: Sydney 02 Mar 21, 03:21:01 GMT+0 - Completed - Maintenance has been completed successfully. All VPS's are booting back online. Mar 21, 02:30:00 GMT+0 - Identified - Maintenance is now in progress. During this time, VPS's will turn off and back on. Mar 21, 02:30:00 GMT+0 - Identified - We are upgrading our hardware to increase capacity over our VPS Node. This maintenance will be relatively quick and consist of shutting servers and services down, installing the new hardware, and booting everything back up. This should take no longer than 15 mins if there are no issues Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>03:21:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully. All VPS's are booting back online..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. During this time, VPS's will turn off and back on..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our hardware to increase capacity over our VPS Node. This maintenance will be relatively quick and consist of shutting servers and services down, installing the new hardware, and booting everything back up. This should take no longer than 15 mins if there are no issues .</p> ]]> Tue, 21 Mar 2023 02:30:00 +0000 https://liftupau.instatus.com/maintenance/clfckuhpc251551nodky6o0r2t https://liftupau.instatus.com/maintenance/clfckuhpc251551nodky6o0r2t Hardware Upgrade / Swap Type: Maintenance Duration: 50 minutes Affected Components: Sydney 02 Jan 12, 02:53:39 GMT+0 - Completed - The hardware swap and upgrade has been completed. We are monitoring and expect no further issues Jan 12, 02:04:07 GMT+0 - Identified - Our team is at the datacenter and performing the hardware swap. This should take no longer than 10-15 mins. Jan 10, 02:10:00 GMT+0 - Identified - In relation to our previous issues around hardware failure, we expect the hardware to arrive on Monday and be ready to deploy on Tuesday. The exact time during the day is still TBD and affected clients will be contacted with the exact details of the maintenance. The expected time this should take is ~15 minutes however a full hour has been allocated in the severe case that issues arise during deployment Type: Maintenance

Duration: 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>02:53:39</var> GMT+0</small><br><strong>Completed</strong> - The hardware swap and upgrade has been completed. We are monitoring and expect no further issues.</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>02:04:07</var> GMT+0</small><br><strong>Identified</strong> - Our team is at the datacenter and performing the hardware swap. This should take no longer than 10-15 mins..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>02:10:00</var> GMT+0</small><br><strong>Identified</strong> - In relation to our previous issues around hardware failure, we expect the hardware to arrive on Monday and be ready to deploy on Tuesday. The exact time during the day is still TBD and affected clients will be contacted with the exact details of the maintenance. The expected time this should take is ~15 minutes however a full hour has been allocated in the severe case that issues arise during deployment.</p> ]]> Thu, 12 Jan 2023 02:10:00 +0000 https://liftupau.instatus.com/maintenance/clcl8v42f0972i8oab6ujpxs7 https://liftupau.instatus.com/maintenance/clcl8v42f0972i8oab6ujpxs7