LiftUp Hosting - Notice history

VPS Control Panel experiencing major outage

100.0% uptime

AU Core Router - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

UK Core Router - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023
99.87% uptime

Sydney 02 - Operational

99.60% uptime
May 2023 · 98.83%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Sydney 03 - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

UK 02 - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023
100.0% uptime

Dedicated Servers - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Colocation - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

On-Site Backups - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023
100.0% uptime

Dedicated Control Panel - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

VPS Control Panel - Major outage

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Billing Portal - Operational

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

View current status

Jul 2023

JUL18
Network Upgrades
CompletedMaintenance3 hours 35 minutes
  • Completed
    18 Jul, 2023 at 9:35 AMUTC
    Completed
    18 Jul, 2023 at 9:35 AMUTC

    Maintenance has completed successfully.

    Gateway for our network has changed. For most customers, it has been automatically updated for you.

    Please reach out to us via our billing/support panel if you encounter any issues.

  • Update
    18 Jul, 2023 at 7:17 AMUTC
    Update
    18 Jul, 2023 at 7:17 AMUTC

    We are currently experiencing some complications with the network configuration and are working through them currently.

    To allow us to do this easier, We are shutting down VPS's and out infrastructure to recable and re-rack some of our servers.

  • In progress
    18 Jul, 2023 at 6:38 AMUTC
    In progress
    18 Jul, 2023 at 6:38 AMUTC

    Maintenance is now in progress.

  • Planned
    18 Jul, 2023 at 6:00 AMUTC
    Planned
    18 Jul, 2023 at 6:00 AMUTC

    We are upgrading our core network's routing and as such some downtime will occur.

    We will ensure that we minimize this as much as possible, however, server's may lose connectivity for multiple brief periods

Jun 2023

No notices reported this month

May 2023

Full Network Outage
ResolvedMajor outage4 hours 49 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Our servers are beginning to return online. We are actively monitoring to ensure the network is restored to all of our servers

  • Update
    UTC
    Update

    Update from our upstream:

    Engineers have replaced faulty core switching equipment and are currently restoring configurations.

    We expect to start seeing services coming back online soon.

    We apologise for the inconvenience and are working constantly to try and resolve.

  • Identified
    UTC
    Identified

    We received notice at around 10:50 AM that a full-scale network outage was occurring at our upstream network provider, Flintel. The last information we have received is that this incident is related to a switch issue in their network. We are currently awaiting a fix from their engineers and have no ETA on a resolution.

    All of our customers should email support@liftuphosting.com.au in order to receive SLA credit for the downtime when our servers are back up.

    We will continue to update here as we are notified of changes on their status page or receive communication from them.

  • Investigating
    UTC
    Investigating

    Our automated systems have detected our Sydney 01 server is currently offline. Our team has been notified and we are investigating the incident

    LiftUp Hosting services that may be impacted:

    • Web Hosting
    • Billing Portal
Full network outage
ResolvedMajor outage3 hours 50 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all of our services are operational as normal

  • Monitoring
    UTC
    Monitoring

    The power has been restored to our network switch and we are monitoring the servers.

    We are working on a permanent solution to utilising both power feeds in the datacenter in future like we already do on the servers that host the services

  • Identified
    UTC
    Identified

    We have identified the issue to be caused by power maintenance at our datacenter (NextDC S1). We are working with our colocation partner and datacenter to have our switch moved onto the other power source

  • Investigating
    UTC
    Investigating

    Our automated systems have detected our Sydney 01 server is currently offline. Our team has been notified and we are investigating the incident

    LiftUp Hosting services that may be impacted:

    • Web Hosting
    • Billing Portal

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